Certificate in Retail and Business (Level 4)

New Zealanders love to shop! As a result, the retail industry is growing quickly, making it an exciting and ever-changing industry for your new career. The BEST Certificate in Retail and Business will give you the skills and knowledge for a supervisory or manager's role in the retail industry.

Programme Summary

Certificate in Retail and Business (Level 4)

Qualification	Certificate in Retail and Business (Level 4)
	National Certificate in Retail (Level 4)
	National Certificate in First Line Management (Level 4)
Level	4
Credits	122
Entry Criteria	Open
Duration	36 weeks
Start Dates	January, March, April , May, July, August, October *
Study Method	Fresh-e Learning online evening – attend class two evenings a week Computer and Internet connection provided for the duration of the programme**

* Course dates may change
** Conditions apply

What You Will Learn

You will study a wide range of subjects you will need to know about in your new career.

Areas of study include:

Retail sales skills
Customer service skills for retail and business
Retail transaction for finance and administration
Retail management skills
Retail distribution and management
Professional development

Don't worry if you don't know a thing about any of these areas at present - there is plenty of help for you during your programme.

Programme Content

Certificate in Retail and Business (Level 4)

Retail Sales Skills	Retail Management Skills
Telephone and face-to-face selling skills	Goal setting, planning and delegation
Answering sales enquiries using mail, fax and	Health and Safety in the workplace
email	Recruiting and selecting staff
	Conducting formal interviews and participating
	in business meetings
	Writing business communications
Customer Service Skills for Retail and Business	Team building skills
Serving customers in a wide range of contexts
Customer service for international visitors	Retail Distribution and Management
	Planning and implementing operations
Retail Transactions for Finance and	Managing staff conflict
Administration	Managing stock levels in a retail or business
Using information technology tools	environment
Processing financial information
Complex retail or wholesale transactions	Professional Development
Business calculations in a retail environment	Career research and planning
Reconciling sales records and takings in a	Preparing a Curriculum Vitae (CV)
retail or business environment	Job search techniques
	Interview skills

Career and Job Opportunities

With a Certificate in Retail and Business (Level 4) you can apply for a range of interesting jobs including:

Shop/store manager
Shop/store supervisor
Customer services manager
Senior administrator

Support

You will have your own Course Director as soon as you enrol. Your Course Director will work closely with you and your tutors, and they will be available for regular meetings to discuss your progress or any problems you may encounter. Feel free to discuss any issues affecting your student life with them.

Click here for more information or to apply online

Or phone: 0800 425 624

You will hear from us soon!

JOIN OUR "FAMILY" AT BEST - IT CAN CHANGE YOUR LIFE